For clients.

1Parties & Company Details

1.1 Service provider: Glo-Web (Pty) Ltd, a private company incorporated in the Republic of South Africa (registration number 2026/604968/07), with its registered address at Langebaan, Western Cape, 7357. Glo-Web operates as a fully digital agency and does not maintain a physical office for client visits.

1.2 Client: the individual or entity who accepts this agreement through Glo-Web’s client portal, as described in the Acceptance of Agreement section at the end of this document. The client’s full name or company name, email address, and physical address are recorded by Glo-Web at the point of acceptance.

1.3 Package: Glo-Web determines the specific service tier, price, and included features appropriate to the client’s stated requirements, and communicates this to the client in a quote or proposal before this agreement is accepted. The client does not select a package directly through the portal; the package is confirmed to the client in writing beforehand.

1.4 This document sets out the same terms and conditions for every client, regardless of which package is selected. Pricing and package-specific inclusions are set out only in the quote or proposal issued to the client, not in this document.

1.5 Authority to accept: each party warrants that the person accepting this agreement on its behalf is duly authorised to do so and to bind that party to the terms of this agreement.

2Definitions

For the purposes of this document, the following terms have the meanings set out below:

2.1 "Business hours" means Monday to Friday, 09:00–17:00 South African time, excluding South African public holidays.

2.2 "Business days" means any day that is not a Saturday, Sunday, or South African public holiday.

2.3 "Calendar days" means every day, including weekends and public holidays, calculated consecutively from the start date.

2.4 "Written notice" means notice delivered by email to the contact details on record, or by any other method the parties agree to in writing; written notice is effective on the date it is sent, provided it is sent to the correct, current contact details. This is distinct from day-to-day communication between the parties, which may take place by email or WhatsApp, per Section 14.1.

2.5 "Package" has the meaning given in Section 1.3.

2.6 "Agreed scope" means the specific package, features, and deliverables confirmed in writing (including by email or questionnaire confirmation) between Glo-Web and the client before the deposit payment is made, and any changes to scope agreed in writing during the project.

2.7 "Live website" or "published website" means the website as deployed and publicly accessible via its hosted domain.

2.8 "Glo-Web error" means a defect, malfunction, or failure in the underlying code, functionality, or technical structure of the website that causes a part of the website to be broken, non-functional, or unable to perform its intended purpose, and that is caused by Glo-Web’s own mistake, negligence, or faulty code — in the original build or in any later update Glo-Web performs. It does not include: (a) changes to how the website looks or works that the client would like made; (b) new features or content not in the agreed scope; (c) issues caused by the client, by the client’s own staff or contractors, by third-party tools or services, or by the client’s own requested changes or instructions; (d) a website that functions as built and matches the agreed scope but that the client now wants altered; (e) issues arising from changes to browsers, operating systems, internet standards, or third-party platforms after the website went live; or (f) issues caused by the client modifying the website, its code, or its hosting settings. Requests of that kind are chargeable under Section 6.3 or covered by an active maintenance retainer. See also Sections 11.1.7 and 11.4.

2.9 "Billing month" means, for either retainer, the one-month period of retainer service that a payment already made by the client covers, running from the date that payment was applied.

2.10 "Deposit payment" means the client’s payment of the 60% labour deposit required before Glo-Web begins any work on the website.

2.11 "Final payment" means the client’s payment of the 40% final fee required before the website is deployed to the live environment.

2.12 "Approval", in the context of additional work outside the agreed scope, means the client’s explicit consent delivered via email or WhatsApp, clearly stating approval to proceed. The client’s payment of the deposit already constitutes approval to proceed with all work within the agreed scope; no additional approval is required for work within the agreed scope to commence.

3Business Overview

3.1 Glo-Web is a South Africa-based premium web design business specialising in custom informational websites and landing pages for clients. The business operates on a project-based model with optional monthly maintenance and SEO management retainers.

3.2 Glo-Web works on a fixed-price, progression-based model tied to the completion of defined project stages, not on an hourly-rate basis.

3.3 Manner of contracting: Glo-Web’s own website is used for marketing and portfolio purposes only, so that prospective clients can see examples of Glo-Web’s work. Glo-Web does not sell websites, take orders, or conclude agreements through an online checkout or automated e-commerce process on that website. The client’s requirements are discussed directly with Glo-Web, Glo-Web determines and communicates the applicable package and price, and this agreement is then presented to the client for acceptance through Glo-Web’s client portal, as described in the Acceptance of Agreement section at the end of this document. This does not affect how payment itself is made, which is described in Section 6.1.

3.4 No work begins until the deposit payment (60% of the project fee) has been received in full and cleared by Glo-Web. This is an absolute condition precedent to all work, revisions, and services described in this agreement. If the 60% deposit payment is not received within 14 calendar days of the client accepting this agreement through Glo-Web’s client portal, Glo-Web may cancel this agreement by written notice. Upon such cancellation, Glo-Web has no obligation to hold project capacity, begin any work, or provide any services.

3.5 Business-to-business nature of services: Glo-Web provides web design and related services exclusively on a business-to-business basis to clients who are engaging the services for business purposes or as a business expense. Each client warrants that it is acquiring the services as a business tool to support its own business operations, revenue generation, or business management. The websites built by Glo-Web are commercial business assets, and the parties intend for this agreement and the services to be classified as business-to-business commercial services under South African law. Tax treatment and classification of the services as a business expense or business asset is a matter solely for the client and its own tax advisor; Glo-Web makes no representation regarding tax deductibility or any other tax consequence.

3.5.1 By accepting this agreement, the client confirms its eligibility to contract with Glo-Web and consents to Glo-Web’s initial marketing communication and engagement that led to this agreement. The client further confirms that it has engaged with Glo-Web in good faith and that this engagement is voluntary and at the client’s initiative or in response to the client’s receptiveness to Glo-Web’s business proposal.

4Services Offered

4.1 Core Services (Included in All Packages)

4.1.1 Website design and development using vanilla HTML/CSS/JavaScript.

4.1.2 Exactly two (2) revision rounds during the design phase, as described in Section 7. These revision rounds occur after the deposit payment has been received and before the final payment is due. No revision rounds occur before deposit payment.

4.1.3 Website copywriting for the website's standard pages only (e.g. Home, About, Services, Contact), written by Glo-Web based on the client-provided questionnaire and discovery calls. This does not include blog posts, articles, or other ongoing content — see Section 5 and the SEO retainer in Section 13.

4.1.4 Deployment to Vercel with a custom domain (the client may provide a domain or request domain registration, per Section 6.4).

4.1.5 Foundational technical SEO (e.g. semantic HTML structure, meta tags, image alt attributes, sitemap generation, and page-speed best practices) is coded into every website as part of the standard build, at no extra cost.

4.1.6 A 2-week free editing window after the website goes live, per Section 7.4.

4.1.7 After the 2-week window: access to unlimited edits and website management with an active monthly maintenance retainer (R300 per month, within package limits); if no retainer is taken, edits are billed at R100 per edit. This does not apply to Glo-Web errors, which are always fixed free of charge per Section 11.1.

4.1.8 Business email setup (e.g. via the domain registrar's email hosting service), where requested by the client — see Section 6.4.5 for the applicable cost treatment.

4.2 Package-Dependent Services

4.2.1 Email integration (contact form emails, email signup lists), available in higher-tier packages.

4.2.2 Third-party button or link integration (e.g. Zapier, a link to the client’s own payment processor, a link to the client’s own booking platform), available in higher-tier packages. This means Glo-Web adds a button or embed connecting to a platform the client already has set up; it does not include setting up, configuring, or managing that third-party account — see Section 5.

4.2.3 The optional monthly maintenance retainer described in Section 12.

4.2.4 The optional monthly SEO management retainer described in Section 13, which includes monthly SEO management activity plus at least one new blog post added to the website each month, and Google Business Profile management where applicable — see Section 13.

4.2.5 Logo design, available as a separately charged add-on, completely separate from and not included in the website package cost.

4.2.6 Social media consulting (advisory and strategy discussions only, not hands-on account management) and other non-website add-on services, charged separately and completely separate from the website package cost and excluded from the buyout fee calculation in Section 10.2.

4.2.7 The specific package determined for a client, and the features and price attached to it, are set out in the quote or proposal issued to that client, not in this document.

4.2.8 Google Business Profile setup, where requested by the client and consented to in the discovery questionnaire: Glo-Web will create or optimise the client’s Google Business Profile, with the client retaining Primary Owner status at all times and Glo-Web accessing the profile only as a Manager. Glo-Web is not liable for suspension, removal, or restriction of a Google Business Profile by Google, for Google's own policy decisions, or for the consequences of the client revoking Glo-Web’s Manager access. Ongoing GBP management (posts, review monitoring, listing updates) is included only where the client subscribes to the SEO management retainer under Section 13.

5Services Not Provided

Glo-Web explicitly does not provide, unless purchased as an add-on or retainer described elsewhere in this document:

5.1 Mobile or web app development.

5.2 Blog writing, ongoing content creation, or content marketing strategy beyond the website's standard pages, unless the client subscribes to the SEO management retainer, which includes a monthly blog post — see Section 13.

5.3 Brand strategy, identity, or logo design, unless purchased as an add-on.

5.4 Ongoing SEO management, ranking optimisation, or keyword strategy, unless the client subscribes to the optional SEO management retainer described in Section 13. Foundational technical SEO is included in every build at no cost, per Section 4.1.

5.5 Hosting, unless requested per Section 6.4, which is provided at no charge.

5.6 Social media management, meaning the posting, running, or maintenance of the client’s social media accounts. Glo-Web’s social media consulting add-on (Section 4.2) is advisory only and does not include hands-on account management.

5.7 Advanced security management (e.g. malware scanning, firewalls, security audits, penetration testing) beyond the basic protections described in Section 10.3.3. See also Section 11.4.5.

5.8 Setting up, configuring, or managing the client’s payment processor account. Glo-Web only adds a button or link connecting to a payment platform the client has already set up themselves (see Section 4.2); the client remains the account holder and is responsible for that platform.

5.9 Setting up, configuring, or managing the client’s booking system account. Glo-Web only adds a button or link connecting to a booking platform the client has already set up themselves (see Section 4.2); the client remains the account holder and is responsible for that platform.

6Payment & Deposit Structure

6.1 Payment Split and Sequencing

6.1.1 The website project is priced as a fixed total. Payment is split into two stages: (a) 60% labour deposit, due and payable before any work begins; (b) 40% final payment, due before the website is deployed to its live environment.

6.1.2 The 60% deposit is payable upon the client accepting this agreement through Glo-Web’s client portal. Glo-Web will not begin any work, revisions, or services until this 60% deposit has been received in full and cleared.

6.1.3 The client’s payment of the 60% deposit constitutes the client’s express authorisation for Glo-Web to proceed with all work within the agreed scope. No additional approval is required before Glo-Web begins building the website.

6.1.4 Glo-Web charges fixed, pre-agreed prices tied to project packages and defined stages of completion. Glo-Web does not charge, and this agreement does not provide for, billing at an hourly rate.

6.1.5 Payment method: the client may pay the deposit, final payment, or any approved additional-work fee by electronic funds transfer (EFT) to Glo-Web’s bank account, or via Yoco or Stitch, as arranged with the client at the time of invoicing. Accepting payment by these methods does not change the manner in which this agreement itself is concluded, as described in Section 3.3. The maintenance retainer and SEO retainer are paid differently, by debit order through a registered payment service provider, as described in Sections 12.2 and 13.1.4.

6.1.6 The client may not withhold, deduct, or set off any amount against a payment due under this agreement on the basis of a dispute, counterclaim, or alleged defect; any such dispute must be raised separately, including under Section 16, and does not suspend the client’s payment obligations. Reversing, disputing, or charging back a payment for services already delivered or in progress, without first following the breach procedure in Section 16, is a material breach of this agreement, entitling Glo-Web to suspend or cancel under Section 6.6 or Section 16 and to recover the disputed amount, together with any costs incurred in doing so, under Section 6.6.6.

6.2 Deposit Refund Policy (Sliding Scale) If the client cancels the project after paying the 60% deposit, the portion of that deposit refunded depends on which project milestone has been reached at the time of cancellation. Milestones are measured objectively as follows:

6.2.1 Milestone 1 — Not started: No work has commenced. Glo-Web has not created any files, repositories, or website content. Refund: 100% of the 60% deposit.

6.2.2 Milestone 2 — Build framework and initial structure complete: Glo-Web has deployed the basic website framework, page template structure, and navigation menu on GitHub and Vercel; all page files (HTML, CSS, JavaScript) are created and linked; all pages are accessible but not yet populated with final content or styling. The website is technically functional but is primarily a shell. Refund: 50% of the 60% deposit (Glo-Web retains 50%).

6.2.3 Milestone 3 — Content populated and first revision round approved: All static content (text, images, copy) has been added to every page; primary styling and layout have been applied; Revision Round 1 has been completed and the client has reviewed the website on a call with Glo-Web and approved the changes in writing (email, WhatsApp, or recorded agreement on the revision call); the website matches the agreed scope at this point. Refund: 25% of the 60% deposit (Glo-Web retains 75%).

6.2.4 Milestone 4 — Complete and ready for final payment: All work in the agreed scope has been completed; Revision Round 2 has been completed and the client has reviewed and approved all changes in writing; the website is fully functional, styled, and ready for deployment; the client has received the website for final review before the final payment is due; or 40 calendar days have passed since the deposit was received. Refund: 0% (Glo-Web retains 100% of the 60% deposit).

6.2.5 Milestone determination: Glo-Web will notify the client in writing which milestone has been reached at the time a cancellation request is received, together with a brief explanation and, where work has been shown to the client, a reference to the date on which it was made available. This determination is made by Glo-Web in good faith by objective reference to the agreed scope and the criteria in Sections 6.2.1-6.2.4.

6.2.6 Exception — Material breach by Glo-Web: if Glo-Web has materially failed to deliver the agreed scope, and has not remedied that failure within 10 business days of written notice from the client describing it, the full 60% deposit is refunded regardless of the milestone reached.

6.2.7 Refund upon final payment cancellation and immediate takedown: If the client cancels within 5 business days of the website going live and requests a refund of the 40% final payment already paid, the 40% final payment is refunded in full, no reason required. On such a refund being made, the client’s licence to use and display the website under Section 10.1.2 terminates immediately, and Glo-Web will take the website offline and remove it from its hosting infrastructure immediately upon processing the refund, such that the website is no longer live or accessible from that point. Where Glo-Web registered the domain on the client’s behalf, Glo-Web will release or transfer the domain to the client within 5 business days of the refund; this administrative step does not delay the website being taken offline. After 5 business days from the date the website goes live, the 40% final payment is non-refundable, except where Glo-Web failed to deliver the agreed scope or the website does not function as agreed.

6.2.8 Genuine pre-estimate: The amounts retained under this section are a genuine pre-estimate, agreed between the parties, of the design, development, and administrative costs Glo-Web will have irrecoverably incurred by the relevant milestone, and of the value of work already performed. They are not a penalty. The parties agree these amounts are reasonable having regard to the fixed-price, stage-based nature of the services and the fact that work performed for one client cannot be resold or reused for another.

6.2.9 Right to decline: Glo-Web may decline to proceed with a project, or withdraw from this agreement, for any reason, at any time before Milestone 2 (Section 6.2.2) is reached. In that event, Glo-Web will refund to the client the full amount paid, and neither party will have any further claim against the other.

6.3 Additional Work Outside the Agreed Scope

6.3.1 Any work requested outside the agreed scope — including additional revision rounds beyond the two included, major rewrites, new features, or changes not covered by the client’s package — is quoted as a fixed price before the work begins.

6.3.2 Glo-Web does not charge by the hour, at any stage of the relationship. No additional work is started, and no additional charge becomes payable, until the client has explicitly approved the quoted fixed price in writing via email or WhatsApp, stating clear approval to proceed with that specific quoted work.

6.4 Domain Registration and Business Email

6.4.1 If the client requests Glo-Web to register or manage the domain on their behalf, Glo-Web charges no fee for this service.

6.4.2 The client remains responsible for the actual domain registration cost and any annual renewal fees charged by the domain registrar; these are third-party costs that Glo-Web passes on at cost, with no markup and no service fee added.

6.4.3 If the client provides an existing domain, no fee applies, and no third-party registration costs are payable to Glo-Web either.

6.4.4 Where Glo-Web registers or renews a domain on the client’s behalf, Glo-Web is under no obligation to pay any registration or renewal fee out of its own funds. Glo-Web will notify the client in writing at least 14 calendar days before a renewal falls due. If the client does not pay the renewal cost before the due date, the domain may lapse or be released by the registrar, and Glo-Web is not liable for any loss arising from that lapse, including loss of the domain name to a third party, loss of email, or the website becoming unreachable.

6.4.5 Where the client requests it, Glo-Web will set up business email hosting (e.g. via the domain registrar's email service) at no service charge; the client is responsible for any hosting cost charged by the provider, passed through at cost with no markup, on the same basis as domain registration under this section. Glo-Web is not responsible for email deliverability, spam filtering outcomes, or mailbox storage limits imposed by the email provider. Configuring or troubleshooting the client’s own email client (e.g. Outlook, a phone mail app) beyond initial setup is not included unless covered by an active maintenance retainer.

6.5 Final Payment, Website Deployment & Dispute Resolution

6.5.1 After Revision Round 2 is complete and approved, Glo-Web will notify the client in writing that the website is ready for final payment and deployment. The website is held in staging (non-live) status at this point.

6.5.2 If the 40% final payment is not received within 7 calendar days of the client being notified that the website is ready for deployment, Glo-Web may cancel the project by written notice. In that event, the refund policy in Section 6.2 applies based on the build milestone reached at that date, and Glo-Web retains all accumulated work and intellectual property.

6.5.3 The website goes live only after the 40% final payment is received in full and cleared by Glo-Web.

6.5.4 Glo-Web will not deploy the website to production until payment clears.

6.5.5 Holdback for disputed completion: If the client disputes that the website is complete and matches the agreed scope at the time final payment is due, and does not wish to pay the 40%, the following procedure applies: (a) Glo-Web and the client will agree on specific, itemised issues the client believes represent a shortfall from the agreed scope; (b) Glo-Web will assess whether each issue falls within the agreed scope; (c) if the issue falls within the agreed scope, Glo-Web will fix it at no additional cost; (d) if the issue falls outside the agreed scope, Glo-Web will quote a fixed price to address it, and the client may pay the quoted price or not proceed; (e) for all issues Glo-Web has committed to fixing, Glo-Web will deliver the fixes within 14 calendar days; (f) once all agreed fixes are complete, the final payment is due; (g) if this process is not completed within 30 calendar days of the client raising the dispute, either party may terminate the project — Glo-Web retains the 60% deposit per the milestone reached at that date, and the client may request a refund of any additional amounts paid. This dispute-resolution process is the client’s sole remedy for claimed shortfalls in the agreed scope before launch.

6.6 Non-Payment and Suspension of Work

6.6.1 If any payment due under this agreement (including the deposit, final payment, retainer fees, or approved additional work) is not received by its due date, Glo-Web may pause or suspend all work, revisions, support, and deliverables until payment is received in full.

6.6.2 Glo-Web will notify the client in writing before suspending work.

6.6.3 Glo-Web is not responsible for any delay to the project timeline, launch date, or retainer services caused by a payment-related suspension under this section.

6.6.4 If a payment remains outstanding for 30 calendar days or more after Glo-Web has given written notice of the suspension, Glo-Web may cancel the project by written notice. In that event, Glo-Web retains the portion of the deposit corresponding to the build milestone reached at that date, calculated in accordance with Section 6.2, and the client remains liable for any approved additional work already completed.

6.6.5 This right to suspend or cancel work is separate from, and does not replace, the deposit refund policy in Section 6.2, the breach provisions in Section 16, or the maintenance and SEO retainer terms in Sections 12 and 13.

6.6.6 Any amount not paid by its due date bears interest from the due date until date of payment at the rate prescribed under the Prescribed Rate of Interest Act 55 of 1975 from time to time, calculated daily and compounded monthly. The client is liable for all reasonable costs incurred by Glo-Web in recovering an overdue amount, including collection commission and legal costs on the attorney-and-own-client scale, subject to taxation or assessment where required by law.

7Design, Build & Revision Process

7.1 Discovery & Content

7.1.1 Before the deposit is paid, the client completes a detailed questionnaire providing business information, services, contact details, and tone preferences. This questionnaire forms the basis of the agreed scope.

7.1.2 The client’s payment of the 60% deposit authorises Glo-Web to begin building the website based on the questionnaire and discovery call information.

7.1.3 Glo-Web builds the website copy (text for standard pages only) based on the questionnaire responses and discovery call notes.

7.1.4 The client provides all images and photos; Glo-Web embeds what is provided.

7.1.5 Glo-Web is not responsible for image quality or copyright, and is not liable if client-supplied images infringe third-party rights, subject to the indemnification in Section 7.5.

7.2 Revision Rounds (Exactly Two, After Deposit Is Paid)

7.2.1 Revision Round 1: After Glo-Web has completed the initial build (Milestone 2), Glo-Web will schedule a call with the client (via Zoom or Google Meet) to review the website. During this call, the client reviews the website against the agreed scope and provides feedback on any changes they would like. The call itself constitutes the revision review for Revision Round 1. If the client approves the website on the call, Revision Round 1 is complete. If the client requests changes, Glo-Web makes those changes and proceeds to Revision Round 2.

7.2.2 Revision Round 2: Glo-Web delivers the updated website incorporating Revision Round 1 feedback. A second call is scheduled. During this call, the client reviews the updated website and provides final feedback. The call itself constitutes the revision review for Revision Round 2. Glo-Web makes the requested changes. Once these changes are delivered and the client confirms approval (on the call or by email/WhatsApp), Revision Round 2 is complete, and the website is finalised against the agreed scope.

7.2.3 Approval during revision calls: Approval of revision work happens during the revision calls themselves. The client’s confirmation on the call (recorded or noted by Glo-Web) that they are satisfied with the revision counts as approval. The client may also confirm approval by email or WhatsApp after the call. No separate formal approval document is required.

7.2.4 Timeline for revisions: Revision Round 1 is scheduled within 5 business days of the deposit payment being received. Revision Round 2 is scheduled within 5 business days of Revision Round 1 feedback being delivered. No minimum response time from the client is required between rounds.

7.2.5 After two revision rounds, the website is finalised. Any further changes, beyond what was approved in the two revision rounds, are charged as additional work per Section 6.3.

7.2.6 Scope creep during revisions: If the client’s revision feedback requests changes that are materially outside the agreed scope (e.g. adding new pages, new features, or a complete redesign approach), Glo-Web may quote these as additional work per Section 6.3, rather than delivering them within the two revision rounds.

7.2.7 Client feedback deadline: If the client does not provide feedback, approval, or requested changes within 7 calendar days of a revision call, feedback delivery, or Glo-Web’s request for clarification, Glo-Web may treat the revision as approved and proceed to the next milestone, or may pursue the project at its own discretion. The client may request an extension in writing before the 7-day window closes, and Glo-Web will grant reasonable extensions on a case-by-case basis. Delays caused by client non-response do not extend Glo-Web’s delivery timeline or project deadlines.

7.3 Website Launch Timeline

7.3.1 After both revision rounds are complete and approved, Glo-Web notifies the client that the website is ready for final payment. Final payment must be received before deployment.

7.3.2 Once final payment clears, Glo-Web deploys the website to its live environment within 1 business day.

7.3.3 On deployment to the live environment, the website is considered 'launched' or 'live.'

7.4 Acceptance Window (5 Business Days From Going Live)

7.4.1 The acceptance window begins on the date the website goes live and ends at 17:00 (5 PM) South African time on the fifth (5th) business day thereafter.

7.4.2 During the acceptance window, the client reviews the live website against the agreed scope. If the client believes the website does not match the agreed scope, the client must notify Glo-Web in writing (email or WhatsApp) within the 5-business-day window, describing specifically which aspects do not match the agreed scope.

7.4.3 If the client does not provide written notice of any discrepancy within the 5-business-day window, the website is deemed accepted as matching the agreed scope. After acceptance, requests for changes are chargeable under Section 6.3 or covered by an active maintenance retainer.

7.4.4 If the client notifies Glo-Web of a discrepancy within the window, Glo-Web will assess whether the claimed discrepancy is (a) a defect in the website code (a Glo-Web error, fixed free), (b) a shortfall from the agreed scope (fixed at no charge), or (c) a change request outside the agreed scope (quoted and charged). Glo-Web will respond within 2 business days with its assessment and, if applicable, a proposed fix or quote.

7.4.5 Acceptance does not affect: (a) the client’s rights in respect of Glo-Web errors under Section 11.1; (b) the 2-week free editing window under Section 7.5; (c) the refund right in Section

6.2.7 (if the client cancels within 5 business days of launch); or (d) any statutory right the client has under the Consumer Protection Act 68 of 2008, including under section 54 of that Act.

7.5 Post-Launch Editing Window (2 Weeks Free, Starting From Launch Date)

7.5.1 After the website launches, the client receives a 2-week free editing window to request updates to the live website at no cost.

7.5.2 The 2-week window runs from the date the website goes live to the same time 14 calendar days later.

7.5.3 During this window, edits are limited to changes within the scope the client paid for — text updates, image swaps, minor styling adjustments. Major changes, new features, or design overhauls are outside the free window and are quoted under Section 6.3.

7.5.4 Upon completion of the 2-week free window, the client may subscribe to the monthly maintenance retainer (R300 per month) to continue receiving unlimited edits and website management, within package limits.

7.5.5 Without an active maintenance retainer, edits and minor website management are billed at R100 per edit (as defined in Section 12.1.1). This does not apply to Glo-Web errors, which are always fixed free of charge per Section 11.1.

7.6 Client Content Responsibility & Indemnification

7.6.1 The client warrants that all text, images, logos, videos, and other materials it provides to Glo-Web for use on the website are either owned by the client, or the client holds all necessary licences and permissions to use them.

7.6.2 The client is solely responsible for ensuring that any content it provides does not infringe any third party’s copyright, trademark, or other intellectual property rights, and does not violate any law.

7.6.3 The client is solely responsible for the accuracy, completeness, and legality of all content it provides or approves for the website, including prices, service descriptions, claims, and factual statements. Glo-Web is not responsible for verifying the accuracy of client-supplied content and is not liable for any loss arising from inaccurate, outdated, or misleading content on the website.

7.6.4 The client indemnifies and holds Glo-Web harmless against any claims, damages, losses, costs, or legal fees arising from a third-party claim that content the client provided infringes that third party’s rights or is otherwise unlawful. This indemnity applies regardless of whether Glo-Web reviewed or approved the content before publishing it.

7.6.5 Where Glo-Web writes website copy, blog content, or other text on the client’s behalf (based on information, instructions, and source material supplied by the client), the client warrants that all such information is accurate, current, and not misleading, and remains solely responsible for the accuracy and legality of that content once approved or published. Content written by Glo-Web from client-supplied information is treated as client-provided content for the purposes of the indemnity in Section 7.6.4 from the date the client approves it, or from the date it is published with the client’s knowledge and without objection, whichever is earlier.

7.6.6 The exclusion in this section applies only to creative and technical elements independently sourced or created by Glo-Web without reference to client-supplied information — such as stock imagery, fonts, icons, and code — for which Glo-Web remains responsible for proper licensing.

8Data Protection: Glo-Web’s Role Under POPIA

8.1 No Access to Client-Facing Data

8.1.1 In plain terms: Glo-Web does not keep, store, or have access to any data belonging to a client’s business, or to that client’s own customers, that passes through the client’s live website.

8.1.2 Websites built by Glo-Web are informational in nature. Any contact forms, booking requests, or payment actions taken by a visitor on the client’s live website are transmitted directly to third-party platforms (e.g. form or email delivery services, booking platforms, payment processors) or directly to the client, and are never received, stored, processed, or otherwise accessed by Glo-Web.

8.1.3 On this basis, Glo-Web is neither a "responsible party" nor an "operator," as those terms are defined in the Protection of Personal Information Act 4 of 2013 (POPIA), in relation to any personal information submitted by visitors through the client’s live website.

8.1.4 The client is the sole responsible party for all personal information collected through their live website, including via any embedded third-party forms, booking tools, or payment integrations, and is responsible for their own POPIA compliance in relation to that data.

8.1.5 Fallback position. If, despite Section 8.1.3, Glo-Web is found to be an operator as defined in POPIA in respect of any personal information processed through the client’s website, then this section constitutes the written operator agreement required by section 21 of POPIA. In that event, Glo-Web: (a) processes such information only with the client’s knowledge or authorisation and only to the extent necessary to build, host, and maintain the website; (b) treats it as confidential and does not disclose it except as required by law; (c) maintains reasonable technical and organisational security measures as contemplated in section 19 of POPIA; and (d) notifies the client in writing as soon as reasonably possible after becoming aware of any reasonable grounds to believe that such information has been accessed or acquired by an unauthorised person, so that the client may fulfil its own notification obligations under section 22 of POPIA. The client remains the responsible party and is responsible for all notifications to data subjects and to the Information Regulator.

8.2 Glo-Web’s Own Business Data

8.2.1 Separately from Section 8.1, Glo-Web directly collects and holds limited personal information about its own clients for the purposes of running the business — such as contact details, questionnaire responses, project communications, call recordings as described in Section 9, and the name, email address, physical address, and acceptance record collected when the client accepts this agreement through Glo-Web’s client portal. Glo-Web is the responsible party for this data and handles it in accordance with POPIA.

8.3 Data Portability & Deletion Upon Termination

8.3.1 When this agreement terminates (whether by cancellation, completion, or expiry), the client may request in writing that Glo-Web provide a complete export or archive of all client-provided materials — including but not limited to original images, documents, files, and content supplied by the client during the project — in a standard downloadable format (e.g. ZIP archive), provided the client makes such a request within 30 calendar days of termination.

8.3.2 Glo-Web will provide such an export within 5 business days of the client’s written request, at no additional cost, if the client has paid all fees due under this agreement. After 30 calendar days from termination, if no request has been made, or after 90 calendar days from termination in any case, Glo-Web may permanently delete all copies of client-provided materials from its own systems, except for records retained under legal or tax law requirements.

8.3.3 This data portability right applies only to materials the client provided to Glo-Web; it does not include Glo-Web’s own source code, design documentation, methodology, tools, or pre-existing intellectual property, which Glo-Web retains in all cases. If the client wishes to obtain the source code or underlying website code, the client must purchase the Code Export / Buyout service under Section 10.2.

8.3.4 Glo-Web’s obligation under this section is limited to materials in its direct possession or control. Glo-Web is not responsible for retrieving data from third-party services (GitHub, Vercel, Fathom, etc.) or for their own data retention policies, which are governed by those third parties' separate privacy policies.

8.4 PAIA Manual

8.4.1 As required of all private bodies in South Africa since 1 January 2022, regardless of size, Glo-Web maintains a manual under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), describing the records Glo-Web holds and how a person may request access to them.

8.4.2 Glo-Web submits any annual PAIA report required by the Information Regulator within the applicable window each year (currently 1 April to 30 June).

9Call Recording & POPIA Compliance

9.1 The initial discovery call (cold call) is not audio-recorded.

9.2 Strategy and revision calls (via Zoom or Google Meet) are audio-recorded for quality, safety, and dispute resolution purposes.

9.3 Third-party recording tool: calls are recorded and transcribed using Fathom, a third-party AI call-recording and transcription service. The underlying call takes place on Zoom or Google Meet, but the resulting recording, transcript, and any AI-generated summary are separately captured, processed, and stored on Fathom's own infrastructure, in addition to being retained by Glo-Web.

9.4 Recording disclosure: Glo-Web announces recording at the start of every call and includes recording consent language in this agreement, including disclosure that a third-party tool (Fathom) is used to process and store the recording.

9.5 The client may request a copy of any call recording at any time.

9.6 Project closure definition: a project "closes" on the date the website goes live, or on the date of cancellation if the project does not reach launch.

9.7 Retention: audio recordings are retained for 3 years after the project closes, in order to align with the standard South African legal time limit (prescription period) for bringing or defending a contract-related claim; recordings are permanently deleted after this period. This retention period applies to Glo-Web’s own copies; retention on Fathom's platform is governed separately by Fathom's own data retention policy.

9.8 Purpose: to protect both parties by ensuring clarity on project scope, feedback, and agreements; recorded calls serve as evidence in case of disputes.

9.9 Cross-border transfer. The client consents to recordings, transcripts, and AI-generated summaries of calls being transferred to, processed by, and stored on the infrastructure of Fathom and its sub-processors, which may be located outside the Republic of South Africa, in accordance with section 72 of POPIA.

9.10 Other attendees. Where the client invites any employee, contractor, agent, or other person to attend a recorded call, the client is responsible for informing that person that the call is recorded and transcribed by a third-party tool as described in this section, and for obtaining any consent required. The client indemnifies Glo-Web against any claim brought by such a person arising from the recording of a call the client invited them to.

10Intellectual Property & Hosting

10.1 Code Ownership

10.1.1 Glo-Web owns and permanently retains the code repository (GitHub and Vercel infrastructure).

10.1.2 Ownership and licence: Glo-Web owns all intellectual property rights in the website, including the source code, design, layout, and functionality. On payment in full of the project fee (both the 60% deposit and the 40% final payment), Glo-Web grants the client a perpetual, non-exclusive, non-transferable, non-sublicensable licence to use, display, and commercially benefit from the website in its published form, for the client’s own business purposes, for as long as Glo-Web hosts it or as otherwise provided in Section 10.3.6. This licence does not include the right to copy, reproduce, modify, reverse-engineer, or create derivative works from the website or its code, or to have a third party do so, or to redeploy the website on other infrastructure, except where the client has purchased the Code Export / Buyout service under Section 10.2. The licence is non-transferable, meaning the client cannot transfer it to another party, a successor entity, or a purchaser of the client’s business, except where Section 10.2 applies.

10.1.3 Glo-Web does not provide the client with the underlying source code (HTML, CSS, JavaScript) or repository access as part of the standard package; the client’s rights are limited to the licence described in Section 10.1.2, unless the client purchases the Code Export / Buyout service described in Section 10.2.

10.1.4 Nothing in this agreement, verbally or in writing, constitutes a transfer or assignment of ownership of any intellectual property, or the grant of any licence beyond that granted in Section 10.1.2, unless the client purchases the Code Export / Buyout service.

10.1.5 Retainer and ongoing edits: The client pays the monthly maintenance retainer to continue receiving edits and website management; if the client discontinues the retainer, the live website remains published and accessible exactly as it was, but no further edits or management will be made.

10.1.6 AI and software tools: Glo-Web may use software tools, including AI-assisted design and development tools, in performing the services. The client acknowledges and agrees that Glo-Web’s use of such tools does not affect Glo-Web’s ownership of the resulting work under this Section 10.1, or Glo-Web’s warranty obligations under Section 11.1.

10.1.7 Client access to repository during development: During the project, before launch, the client may request read-only access to the GitHub repository for review and monitoring purposes only. Glo-Web will not grant write access, admin rights, or commit privileges to the client at any time during the project unless the client has purchased the Code Export / Buyout service under Section 10.2 and payment has been received in full. If read-only access is provided and the client makes any modifications, commits, or attempts to edit the repository without Glo-Web’s explicit written authorization, Glo-Web may immediately revoke access and may void Glo-Web’s support, maintenance, and warranty obligations under Section 11.1 for defects caused or complicated by such unauthorized modifications. After launch, if the client has not purchased the Code Export / Buyout service, the client has no access to the GitHub repository or source code.

10.2 Code Export / Buyout Fee (Optional)

10.2.1 The client may optionally purchase full source code, repository access, and HTML/CSS/JavaScript file export at any time, subject to a Code Export / Buyout fee. This is the ONLY mechanism through which a client may obtain Glo-Web’s source code or the underlying website code files. Code export is not provided for free under any other circumstance, except as provided in Section

10.3.6 (hosting withdrawal static export only, which is a published website snapshot, not source code or repository access).

10.2.2 The buyout fee is calculated as exactly two times (2x) the website package cost alone, excluding all retainers, add-on services, additional work, and any other charges. For example: if the website package cost is R15,000, the buyout fee is R30,000.

10.2.3 Retainers and add-ons are completely separate from the website package cost. The maintenance retainer (R300/month), the SEO management retainer (R2,000/month), logo design, social media consulting, additional work (Section 6.3), and any other add-on services do not factor into the website package cost or the buyout fee calculation.

10.2.4 The exact buyout fee will be confirmed to the client in writing, based on their package and website cost, before the project begins, in the quote or proposal.

10.2.5 Once the buyout fee is paid, Glo-Web will provide the client with full source code and repository access. From that date, Glo-Web’s hosting, maintenance, retainer, and free-of-charge fix obligations for that website end, and the client is responsible for arranging their own hosting and for the website thereafter. Glo-Web will keep the website live on its infrastructure for up to 30 calendar days after the buyout fee is paid, to allow the client time to migrate, after which Glo-Web may remove it from its own hosting. Section 10.3.6 does not apply once the buyout fee has been paid.

10.3 Hosting, Infrastructure & Account Ownership

10.3.1 Glo-Web provides hosting on Vercel (professional, scalable infrastructure).

10.3.2 Account ownership: Glo-Web owns and controls the GitHub repository and the Vercel hosting account used to build, host, and deploy the client’s website. The client owns their domain name registration (see Section 6.4), held in the client’s name or under the client’s control, separately from Glo-Web’s GitHub and Vercel accounts.

10.3.3 Glo-Web is responsible for SSL certificate renewals, domain DNS management, server uptime, and basic backups via GitHub's automatic version history and Vercel's built-in deployment rollback protections, which together allow a previous version of the website to be restored if needed. This obligation is subject to Section 11.4.

10.3.4 Website availability: The website remains live and accessible indefinitely, even if the client discontinues the maintenance retainer; Glo-Web will not remove a website from the web for non-payment of the retainer alone. This does not apply where the client has purchased the Code Export / Buyout service (Section 10.2), where the 40% final payment has been refunded under Section 6.2.7, where this agreement is cancelled for non-payment of the project fee under Section 6.6 or for breach under Section 16, where Glo-Web withdraws hosting on notice under Section 10.3.6, or where content is removed under Section 10.3.7.

10.3.5 If maintenance payments stop: If the client discontinues the maintenance retainer, Glo-Web provides no further updates, edits, or support; the client assumes responsibility for any support needs beyond keeping the site online. This does not affect Glo-Web’s obligation to fix Glo-Web errors free of charge per Section 11.1, which applies regardless of retainer status.

10.3.6 Withdrawal of hosting: Glo-Web may discontinue hosting a client’s website on not less than 90 calendar days' written notice to the client, whether because Glo-Web ceases to offer hosting, changes infrastructure providers, restructures or sells the business, or for any other reason. Before the notice period expires, Glo-Web will, at no charge, provide the client with a complete static export of the published website (HTML, CSS, JavaScript, and image assets as deployed on the live site) sufficient for the client to arrange hosting elsewhere, and will co-operate reasonably with the client’s domain and DNS transfer. Delivery of a static export under this section is a published website snapshot only, and is not a transfer of source code ownership, repository access, development files, or original design documentation. It does not constitute or substitute for the Code Export / Buyout service in Section 10.2, which must be paid for separately if the client wishes to obtain access to the underlying source code or GitHub repository. From the date hosting ends, Glo-Web’s obligations under Sections 10.3.3, 11.1, and 18.4 in respect of that website end.

10.3.7 Unlawful or harmful content:

10.3.7.1 Glo-Web may refuse to build, publish, or host any content it reasonably considers to be unlawful, defamatory, infringing of a third party’s intellectual property rights, misleading, in breach of the Consumer Protection Act 68 of 2008, or otherwise harmful. Glo-Web will notify the client in writing of any such refusal and give the client a reasonable opportunity to substitute compliant content.

10.3.7.2 Glo-Web may remove, disable access to, or suspend any content, page, or website which Glo-Web reasonably believes falls within Section 10.3.7.1, or in respect of which Glo-Web has received a valid take-down notification or a credible complaint from a third party or authority. Glo-Web will notify the client in writing as soon as reasonably possible after doing so, and will restore the content if the client demonstrates to Glo-Web’s reasonable satisfaction that it is lawful.

10.3.7.3 If the client instructs Glo-Web to publish or continue hosting content falling within Section 10.3.7.1, and does not withdraw that instruction within 5 business days of written notice, Glo-Web may cancel this agreement on written notice and remove the website. In that event Glo-Web retains all amounts already paid, and Section 6.2 does not apply.

10.3.7.4 The client indemnifies Glo-Web and holds it harmless against all claims, demands, proceedings, penalties, damages, losses, costs, and legal fees on the attorney-and-own-client scale arising from content published on the client’s website at the client’s instruction.

10.4 Custom Assets

10.4.1 Client-provided images and content: the client retains ownership and is responsible for ensuring no third-party copyright infringement, per the indemnification in Section 7.6.

10.4.2 Design framework (layout, animations, styling): Glo-Web retains the right to reuse design patterns in other projects.

10.4.3 Custom API integrations: Glo-Web retains ownership of the integration code, but the client may use it in the website indefinitely.

10.5 Portfolio & Marketing Use

10.5.1 Glo-Web retains the right to feature the completed website in its own portfolio, marketing materials, case studies, and social media, including screenshots, a link to the live site, and a general description of the work performed.

10.5.2 This right applies to every project by default, as the live website is publicly accessible and the portfolio use does not disclose anything beyond what is already visible on the public site.

10.5.3 Portfolio use does not include disclosure of the client’s confidential business information, financial terms, or any personal information beyond what is already publicly visible on the live website.

11Warranties & Liability

11.1 Warranty for Glo-Web Errors

11.1.1 Glo-Web takes care to build every website properly. If a part of the website becomes broken or non-functional due to a Glo-Web error (as defined in Section 2.8), Glo-Web will fix it at no cost to the client.

11.1.2 This applies for as long as Glo-Web remains the host of the website, subject to Section 10.3.6, and regardless of whether the client holds an active maintenance retainer.

11.1.3 In short: if something stops working because of a mistake Glo-Web made in the code, Glo-Web fixes it, at no charge, for as long as Glo-Web is hosting the website.

11.1.4 For clarity, this free-of-charge commitment covers repairing something that is broken. It does not entitle the client to changes, redesigns, new features, content updates, or any other alteration to a website that is functioning as built. Requests of that kind are chargeable under Section 6.3, or covered by an active maintenance retainer under Section 12.

11.1.5 This commitment is in addition to, and does not replace or limit, any statutory warranty or right the client may have under the Consumer Protection Act 68 of 2008.

11.1.6 General maintenance, feature requests, content changes, and any issues not caused by a Glo-Web error are addressed through the paid maintenance retainer, or quoted as a fixed price per Section 6.3.

11.1.7 Client modifications and external changes: A Glo-Web error does not include, and the free-of-charge commitment in this section does not apply to, any fault, breakage, or malfunction caused by: (a) any change, edit, upload, deletion, plugin, script, or configuration made to the website, its repository, its hosting account, its domain, or its DNS by the client or by anyone acting on the client’s behalf or with the client’s credentials; (b) any change made to a connected third-party service or account controlled by the client; (c) changes occurring after the website went live to web browsers, devices, operating systems, internet standards, or third-party services or APIs; or (d) any instruction or approval given by the client against Glo-Web’s written recommendation. Where a fault arises from any of these causes, Glo-Web will advise the client and may quote to resolve it as additional work under Section 6.3, or resolve it under an active maintenance retainer. Where a fault has more than one cause, this section applies only to the portion attributable to a cause listed above.

11.2 IMPORTANT — LIABILITY LIMITATION: PLEASE READ CAREFULLY This section limits the amount Glo-Web can be required to pay the client if something goes wrong. The client should read this section carefully before accepting this agreement, and is encouraged to contact Glo-Web with any questions about it before doing so.

11.2.1 Glo-Web’s total aggregate liability to the client, for all claims of any kind arising from or connected to this agreement and all services provided under it — including the website build, the maintenance retainer, the SEO management retainer, and any add-on service — is capped at the greater of: (a) the total amount the client has actually paid to Glo-Web for the website project (the full 60% deposit plus the 40% final payment, combined); or (b) the total amount the client has paid to Glo-Web under all retainers and add-on services in the twelve months immediately preceding the event giving rise to the claim. This is a single aggregate cap across all claims, not a cap per claim. Glo-Web will never be required to pay the client more than this amount.

11.2.2 Glo-Web is not liable for indirect, incidental, or consequential damages, including: (a) lost revenue or lost business; (b) reputational harm; (c) customer or client losses; (d) opportunity costs; (e) loss of data; or (f) wasted expenditure.

11.2.3 Nothing in this agreement excludes or limits Glo-Web’s liability to the extent such exclusion or limitation is not permitted by law, including liability for wilful misconduct, and liability for gross negligence where the client is a consumer as defined in the Consumer Protection Act 68 of 2008. Where the client is not such a consumer, the cap in Section 11.2.1 applies to the maximum extent permitted by law.

11.2.4 By accepting this agreement through Glo-Web’s client portal, the client confirms that they have read, understood, and had the opportunity to ask questions about this liability limitation before the project begins.

11.2.5 Glo-Web is a private company with separate legal personality, and the client contracts with Glo-Web (Pty) Ltd only, not with any individual. No claim of any kind arising from or connected to this agreement may be brought personally against any director, shareholder, employee, or officer of Glo-Web, except to the extent such a claim cannot lawfully be excluded, for example a claim based on fraud or reckless conduct as contemplated in the Companies Act 71 of 2008.

11.2.6 Time-bar: Any claim by the client against Glo-Web arising from or connected to this agreement, however framed, must be brought by way of formal legal proceedings within 12 months of the date on which the client became aware, or ought reasonably to have become aware, of the facts giving rise to the claim. A claim not brought within that period is time-barred, and the client waives any right to rely on the ordinary prescription periods under the Prescription Act 68 of 1969 to the extent they would allow a longer period. This section does not affect Glo-Web’s ongoing obligation to fix a Glo-Web error at no charge under Section 11.1 for as long as Glo-Web hosts the website, and does not limit any right that cannot lawfully be limited under the Consumer Protection Act 68 of 2008.

11.3 Third-Party Tools & Plugins

11.3.1 Contact form providers, payment redirects, booking systems, and other third-party integrations may fail or change without notice, through no fault of Glo-Web.

11.3.2 Glo-Web is not liable for failures of third-party services. See also Sections 11.4 and 11.5.2.

11.3.3 If a third-party integration breaks, and the cause is the third-party service itself and not a Glo-Web error, Glo-Web will attempt to fix it.

11.3.4 Fixes for third-party integration failures are included with an active monthly maintenance retainer (R300 per month); without a retainer, such fixes are billed at R100 per fix. This pricing applies only where the failure is caused by the third-party service; Glo-Web errors remain free of charge at all times, per Section 11.1.

11.3.5 The client is responsible for maintaining their own accounts with external services (payment processors, booking systems, etc.).

11.4 Hosting, Availability & Security

11.4.1 Glo-Web hosts client websites on third-party infrastructure (currently Vercel), using third-party repository and version control services (currently GitHub), and third-party domain registrars. Glo-Web does not own, operate, or control that infrastructure.

11.4.2 No uptime guarantee: Glo-Web does not warrant or guarantee that any website will be available, accessible, or free from interruption, delay, or error at all times. Websites may be unavailable due to infrastructure faults, scheduled or unscheduled provider maintenance, network or internet outages, load-shedding, domain or DNS propagation, or other causes. Glo-Web’s obligation under Section 10.3.3 is to take reasonable steps to keep the website available and to act promptly on becoming aware of an outage; it is not a guarantee of continuous availability and does not constitute a service level agreement.

11.4.3 No security guarantee: Glo-Web applies reasonable, industry-standard security practices to the websites it builds and hosts, including transport encryption via SSL and the security measures provided by its infrastructure providers. No website or system can be made completely secure. Glo-Web does not warrant that any website, repository, hosting account, or connected service is or will remain free from unauthorised access, interference, malicious code, denial-of-service activity, or other attack.

11.4.4 Subject only to Section 11.2.3, Glo-Web is not liable for any loss or damage arising from: website downtime or unavailability, however long; unauthorised access to or interference with the website or any connected account; loss, corruption, or unauthorised disclosure of data; malicious code; failure, suspension, price change, or discontinuation of any infrastructure, repository, registrar, or third-party service; or any act or omission of any such provider. This exclusion applies whether the loss claimed is direct or indirect, and includes lost revenue, lost profits, lost data, lost business information, business interruption, wasted expenditure, and reputational harm.

11.4.5 Advanced security not included: Glo-Web does not provide the advanced security services excluded under Section 5.7, including malware scanning, firewalls, intrusion detection, security audits, or penetration testing, and gives no warranty in respect of matters those services would address. The client may arrange such services independently at its own cost.

11.4.6 Backups: The backup protections described in Section 10.3.3 are those provided by GitHub's version history and Vercel's deployment rollback. They are not a comprehensive backup or disaster recovery service, do not cover data held on third-party services connected to the website, and Glo-Web does not warrant that any particular version of the website will be recoverable. The client is responsible for retaining its own copies of any content, images, and material it supplies.

11.4.7 Nothing in this section limits Glo-Web’s obligation under Section 11.1 to fix a Glo-Web error at no charge, or Glo-Web’s liability for wilful misconduct or, where the client is a consumer under the Consumer Protection Act 68 of 2008, for gross negligence.

11.4.8 Third-party provider changes: Glo-Web may select, use, and change any third-party platform, service, or provider in delivering the services (including but not limited to hosting, repository, domain registration, contact form, call recording, analytics, and payment or booking integrations), at its discretion. Glo-Web is not liable for any change, update, price increase, feature removal, policy change, service interruption, or discontinuation made by any such third-party provider, regardless of which provider is used. Where such a change affects the website or a retainer service, Glo-Web will notify the client and, where reasonably possible, propose a fix or alternative, which may be chargeable as additional work under Section 6.3.

11.5 General Exclusions & Residual Risk

11.5.1 Application regardless of how a claim is framed: The exclusions, limitations, caps, and indemnities in this agreement — including Sections 7.6, 8.1.5, 9.10, 10.3.7.4, 11.2, 11.3, 11.4, and this Section 11.5 — apply to every claim arising from or connected to this agreement, the services, or the website, however that claim is framed, whether in contract, in delict (including negligence), for breach of statutory duty, for misrepresentation, or on any other basis. They apply equally to any claim brought against Glo-Web’s directors, employees, contractors, or agents in their personal capacity, who may enforce this section as if a party to it.

11.5.2 Residual matters outside Glo-Web’s control: Without limiting any other exclusion in this agreement, Glo-Web is not liable for any loss or damage arising from any cause outside its reasonable control, including: changes to web browsers, devices, operating systems, or internet standards occurring after the website went live; changes to search engine algorithms, indexing, ranking behaviour, or search engine penalties, however caused; changes to the terms, pricing, functionality, or availability of any third-party platform; the acts, omissions, or insolvency of any third-party provider; the client’s own systems, accounts, credentials, staff, contractors, or advisors; or any instruction, approval, or content given by the client.

11.5.3 Client warranties: The client warrants, on accepting this agreement and on each occasion it provides material or instructions to Glo-Web, that: (a) it has the legal capacity and authority to enter into this agreement; (b) all information, content, and material it supplies is accurate, lawful, and either owned by it or properly licensed; (c) it holds all licences, registrations, permits, and regulatory approvals required to advertise and carry on the business described on its website; and (d) it will comply with all laws applicable to its business and to its website, including the Consumer Protection Act 68 of 2008, the Protection of Personal Information Act 4 of 2013, and the Electronic Communications and Transactions Act 25 of 2002.

11.5.4 General indemnity: In addition to the specific indemnities in this agreement, the client indemnifies Glo-Web and holds it harmless against all claims, demands, proceedings, penalties, damages, losses, costs, and legal fees on the attorney-and-own-client scale, arising from or connected to: (a) any breach by the client of a warranty in Section 11.5.3; (b) the client’s own use or operation of the website, or the conduct of its business through it; (c) any personal information collected through the client’s website; (d) any product, service, price, claim, or statement advertised or offered on the client’s website; or (e) any act or omission of the client’s own customers, staff, contractors, or third-party providers. This indemnity survives termination.

11.5.5 No reliance beyond this agreement: The client confirms that it has not relied on any statement, representation, assurance, estimate, timeline, or projection made by Glo-Web that is not expressly recorded in this agreement or in the quote or proposal issued to it, and that no such statement forms part of this agreement. Nothing in this section limits liability for fraudulent misrepresentation.

11.5.6 No guarantee of commercial outcome: Glo-Web provides design, development, hosting, and, where subscribed for, maintenance and SEO management services. Glo-Web does not guarantee, and gives no warranty as to, any commercial result, including sales, revenue, leads, enquiries, traffic, conversions, search engine rankings, brand recognition, or business growth. No statement made by Glo-Web, whether in a call, a proposal, a portfolio item, or in marketing material, constitutes such a guarantee.

11.5.7 Accessibility: Glo-Web builds websites using semantic HTML and reasonable accessibility conventions. Glo-Web does not warrant that any website conforms to WCAG or to any other accessibility standard, or that it meets any accessibility requirement applicable to the client’s business or industry, unless conformance to a specified standard has been expressly agreed in writing as part of the agreed scope and quoted for accordingly.

11.5.8 Reading down and savings: Every limitation, exclusion, cap, and indemnity in this agreement applies to the maximum extent permitted by law. If any of them is found by a court or competent authority to be unlawful, unfair, unreasonable, unjust, or unenforceable in whole or in part — whether under the Consumer Protection Act 68 of 2008, the Conventional Penalties Act 15 of 1962, or otherwise — the parties intend and agree that it be read down, narrowed, or applied only to the extent, to the parties, or in the circumstances in which it is lawful and enforceable, rather than being struck out entirely; and that if it cannot be read down, it is severed under Section 19.4 without affecting the remainder of this agreement or any other limitation, exclusion, cap, or indemnity in it.

11.5.9 Statutory rights preserved: Nothing in this agreement excludes, limits, or waives any right the client has under the Consumer Protection Act 68 of 2008, the Protection of Personal Information Act 4 of 2013, or any other law, to the extent that such right cannot lawfully be excluded, limited, or waived. Where a provision of this agreement conflicts with such a right, that right prevails, and the remainder of this agreement continues in full force.

11.5.10 Survival: Sections 11.4 and 11.5 survive the termination, cancellation, or expiry of this agreement, and survive the completion, removal, or transfer of the website.

12Optional Maintenance Retainer Agreement

12.1 Monthly retainer: R300 per month, billed in advance for each billing month, covering hosting, SSL certificates, DNS management, unlimited edits and website management (within the meaning given in Section 12.1.1), and support via email or WhatsApp.

12.1.1 For the purposes of this retainer, an "edit" means a single discrete change to existing website content or layout — such as replacing text on a page, swapping an image, updating contact details or business hours, or adjusting an existing element's styling. It does not include new pages, new sections, new features or integrations, structural redesigns, copywriting beyond minor amendments, or content creation. "Unlimited" edits means edits reasonably required for the ordinary upkeep of the website in the ordinary course of the client’s business. Where a client’s requests in any billing month materially exceed ordinary upkeep, whether in volume or complexity, Glo-Web may notify the client in writing that further requests in that month will be quoted separately as additional work under Section 6.3. Glo-Web will not refuse or delay a request without giving that notice first.

12.2 Payment method: the R300 monthly fee is collected by debit order on the same date each billing month (for example, the 1st of every month, or the 15th of every month — the agreed date is confirmed before the first deduction). The client authorises this deduction and will complete the payment provider's mandate directly with that provider, including any authentication the provider requires. Glo-Web does not receive, store, or process the client’s bank account details itself. If a deduction fails, Glo-Web will notify the client in writing, and the client must settle the amount within 5 business days; if it remains unpaid after that period, Glo-Web may suspend retainer services under this section until payment is received, without affecting the website's continued availability under Section 10.3.4 or Glo-Web’s obligations under Section 11.1.

12.2.1 If the cost to Glo-Web of a third-party service or platform relied upon to deliver this retainer materially increases, Glo-Web may increase the R300 monthly fee by written notice, with effect from the next billing month following at least 30 calendar days' notice. If the client does not wish to continue at the increased price, the client may cancel this retainer under Section 12.4.

12.3 Without a retainer, edits and website management are billed at R100 per edit, as defined in Section 12.1.1.

12.4 Cancellation: the client may cancel at any time by written notice (email), with no advance notice period required. Cancellation takes effect immediately. The client owes no further payment beyond the billing month already paid for at the time notice is given, and Glo-Web will not invoice or charge the client for any billing month starting after that date, and will stop the debit order accordingly. The retainer continues until the end of the billing month already paid for, after which it ends.

12.5 This retainer is strongly recommended but optional; the client may choose not to subscribe.

12.6 If the client does not maintain a retainer, the website remains live; edits and management are available on a pay-per-edit basis (R100 per edit) instead of the hosting and support inclusions. Glo-Web errors are always fixed free of charge regardless of retainer status, per Section 11.1.

12.7 Post-termination, Glo-Web provides no support, updates, or liability for issues arising after maintenance ends; the live website is never taken offline for non-payment of the retainer.

13Optional Seo Management Retainer

13.1 What is Included

13.1.1 Monthly SEO management retainer: R2,000 per month, billed in advance for each billing month, separate from and in addition to the website maintenance retainer described in Section 12.

13.1.2 Covers ongoing, ordinary-course SEO activity such as keyword research, on-page content optimisation, technical SEO monitoring and adjustments, ongoing Google Business Profile management where Glo-Web has been granted Manager access under Section 4.2.8, and monthly performance reporting.

13.1.3 Includes at least one new blog post added to the website each month, written and published by Glo-Web as part of the ongoing SEO strategy — this is the only circumstance in which Glo-Web writes ongoing content beyond the website's standard pages.

13.1.4 Payment method: the R2,000 monthly fee is collected by debit order on the same date each billing month (for example, the 1st of every month, or the 15th of every month — the agreed date is confirmed before the first deduction), processed by a registered third-party payment service provider appointed by Glo-Web. The client authorises this deduction and will complete the payment provider's mandate directly with that provider, including any authentication the provider requires. Glo-Web does not receive, store, or process the client’s bank account details itself.

13.1.5 This retainer is entirely optional; clients who do not subscribe still receive the foundational technical SEO built into every website at no cost, as described in Section 4.1.

13.1.6 Blog content published under this retainer is deemed approved by the client on publication. The client is responsible for reviewing published blog content and notifying Glo-Web of any factual inaccuracy, and the warranties and indemnity in Section 7.6 apply to that content.

13.1.7 If the cost to Glo-Web of a third-party service or platform relied upon to deliver this retainer materially increases, Glo-Web may increase the R2,000 monthly fee by written notice, with effect from the next billing month following at least 30 calendar days' notice. If the client does not wish to continue at the increased price, the client may cancel this retainer under Section 13.3.1.

13.2 No Guarantee of Rankings or Results

13.2.1 Glo-Web does not guarantee any specific search engine ranking, ranking position, traffic outcome, or business result from the SEO management retainer.

13.2.2 Search engine rankings are determined by third-party search engines (e.g. Google) using factors outside Glo-Web’s control, including algorithm changes, competitor activity, and industry conditions; Glo-Web’s role is limited to applying recognised SEO best practices on an ongoing basis.

13.2.3 No portion of this agreement should be read as a promise, warranty, or guarantee of any particular search ranking, keyword position, or increase in traffic, leads, or sales.

13.3 Terms

13.3.1 Cancellation: the client may cancel at any time by written notice (email), with no advance notice period required. Cancellation takes effect immediately. The client owes no further payment beyond the billing month already paid for at the time notice is given, and Glo-Web will not invoice or charge the client for any billing month starting after that date, and will stop the debit order accordingly. The retainer continues until the end of the billing month already paid for, after which it ends.

13.3.2 If the client does not subscribe to this retainer, no ongoing SEO management or blog content is provided; the website retains only the foundational technical SEO included in the original build.

13.3.3 Post-termination, Glo-Web provides no further SEO management, blog content, monitoring, or reporting; this does not affect the foundational technical SEO already built into the website, which remains in place.

14Communication & Support

14.1 Channels: the client may contact Glo-Web by email or WhatsApp at any time, for questions and updates; Google Meet or Zoom are used for revision and strategy calls. Cancellation of a retainer, and any other notice that must be given as written notice under Section 2.4, must be made by email.

14.2 All services are delivered remotely, via digital communication and online collaboration tools. Glo-Web does not conduct in-person meetings, on-site visits, or physical travel to clients as part of any package or service described in this agreement.

14.3 While the client may reach out at any time, Glo-Web will respond to client communications within 2 business days on a best-effort basis, excluding South African public holidays and periods during which Glo-Web has notified the client of temporary unavailability. Response does not guarantee resolution of the issue, only acknowledgement and initial triage. This is not a guaranteed response time and is provided on a commercially reasonable basis.

14.4 Glo-Web and the client will discuss, on a case-by-case basis, which accounts (e.g. domain registrar, email) the client will provide access to.

14.5 At least the primary contact must attend revision calls to approve changes.

15Client Responsibilities

15.1 Complete and return the detailed questionnaire on time.

15.2 Provide all images, logos, and visual assets, and ensure they are copyright-free or properly licensed, per the indemnification in Section 7.6.

15.3 Provide written copy or content, or explicitly authorise Glo-Web to write it based on the questionnaire.

15.4 Attend revision calls as scheduled.

15.5 Be available during the revision round windows, approving or providing feedback as the rounds proceed.

15.6 Register the domain name themselves, or authorise Glo-Web to register it on their behalf at no charge, remaining responsible only for the actual domain registration and renewal costs charged by the registrar, per Section 6.4.

15.7 Manage external accounts (payment processors, booking systems, email) themselves, including initial setup and configuration, per Section 5.

15.8 Provide necessary account access to Glo-Web only as needed, as discussed and agreed per project.

15.9 Ensure they are the rightful owner or licensee of any client-facing personal information collected through their live website, and remain responsible for their own POPIA compliance in relation to that data, per Section 8.

15.10 Enter accurate name, email address, and physical address details when accepting this agreement through Glo-Web’s client portal, as described in the Acceptance of Agreement section at the end of this document.

16Breach & Remedies

16.1 If either party fails to comply with a material obligation under this agreement, the other party may give that party written notice describing the breach and requiring it to be remedied.

16.2 The party in breach has 10 calendar days from the date of the notice to remedy the breach.

16.3 If the breach is not remedied within that 10-day period, the aggrieved party may cancel this agreement by written notice, claim damages, or enforce the agreement, without prejudice to any other rights available in law.

16.4 Glo-Web’s rights to suspend work, and to cancel for prolonged non-payment, under Section 6.6, to cancel an abandoned project under Section 7.2, and to remove unlawful content or cancel under Section 10.3.7, are separate from this breach process and may be exercised without first following the 10-day notice procedure.

16.5 Nothing in this section limits a consumer's statutory rights under the Consumer Protection Act 68 of 2008, including any longer notice period that Act may require.

16.6 Termination for abusive conduct (post-launch): Once the client’s website has been deployed to its live environment, Glo-Web may terminate this agreement, or any active retainer under Section 12 or Section 13, immediately by written notice, if the client’s conduct toward Glo-Web is abusive, threatening, harassing, or otherwise creates an unreasonable or unsafe environment for Glo-Web to continue working with the client. This right applies without needing to follow the 10-day notice-and-cure process in Section 16.2, and is separate from Glo-Web’s right to decline or withdraw before Milestone 2 under Section 6.2.9. Upon termination under this section, Glo-Web has no further obligation to provide maintenance, edits, SEO management, or support, and no refund is due for the then-current billing month under any active retainer. This termination does not affect the website's continued availability under Section 10.3.4, and does not affect any amount already paid, owed, or due for work completed before termination.

17Dispute Resolution & Applicable Law

17.1 This agreement is governed by the laws of South Africa.

17.2 Court jurisdiction: the parties consent to the jurisdiction of the Magistrate's Court having jurisdiction over the client, in terms of section 45 of the Magistrates' Courts Act 32 of 1944, in respect of any proceedings arising from this agreement, notwithstanding that the amount in dispute may exceed the normal jurisdiction of that court. Glo-Web nonetheless reserves the right to institute proceedings in the High Court where appropriate.

17.2.1 Where the client has no address within the area of jurisdiction of a South African Magistrate's Court, the parties consent to the jurisdiction of the Magistrate's Court for the district of Vredenburg, alternatively the Magistrate's Court for Cape Town, as if the client were resident there.

17.3 Services are subject to the Consumer Protection Act 68 of 2008, as applicable.

17.4 The parties will attempt good-faith negotiation as a first step; failing that, disputes may be referred to mediation before litigation. This clause does not limit either party’s right to approach the Consumer Goods and Services Ombud, the National Consumer Commission, or a court of competent jurisdiction.

17.5 Call recordings serve as evidence in dispute resolution.

18Termination & Cancellation

18.1 The client may cancel the project per the refund policy in Section 6.2.

18.2 The client may cancel either the maintenance or SEO retainer independently, at any time, by written notice (email), with no advance notice period required; cancellation mechanics are set out in Sections 12 and 13.3.

18.3 Either party may cancel in accordance with the breach procedure in Section 16. Glo-Web may additionally cancel for prolonged non-payment under Section 6.6, where a project has been abandoned under Section 7.2, where content is unlawful under Section 10.3.7, or immediately post-launch for abusive client conduct under Section 16.6.

18.4 Upon termination, the live website remains online and accessible; Glo-Web provides no further support, edits, updates, or SEO management, as applicable. Glo-Web errors continue to be fixed free of charge per Section 11.1, for as long as Glo-Web hosts the website, subject to Sections 6.2.7, 10.3.6, and 10.3.7.

18.5 Glo-Web retains all source code and repository access; this is not affected by termination and is not provided to the client unless the Code Export / Buyout fee (Section 10.2) has been paid.

18.6 The portfolio rights in Section 10.5 are not affected by termination and continue indefinitely.

19General Provisions

19.1 Entire agreement and precedence: This document, together with the quote or proposal it informs, represents the entire understanding between Glo-Web and the client regarding the project. It supersedes all prior discussions, proposals, or verbal representations not expressly recorded in writing. In the event of any conflict between this master agreement and the quote or proposal, the following precedence applies: (a) the quote or proposal controls on scope, deliverables, package inclusions, pricing, and milestones; (b) this master agreement controls on all terms, liability, refunds, cancellation, process, dispute resolution, and rights. The quote or proposal is the source of truth on what is being built and what it costs; this master agreement is the source of truth on how the build process works, what happens if things go wrong, and how disputes are resolved.

19.2 Confidentiality: Glo-Web will keep confidential any personal or business information shared by the client during the course of the project, and will not share, disclose, or use that information for any purpose other than delivering the agreed website and services. This does not restrict information the client has specifically asked to be included on the public website, disclosure required by law, or Glo-Web’s portfolio and marketing use rights under Section 10.5.

19.2.1 The client will keep confidential, and not disclose to any third party, Glo-Web’s pricing, quotes, proposals, buyout fee calculations, build methodology, technical documentation, and any non-public information about Glo-Web’s business disclosed during the engagement. The client will not copy, reproduce, or reverse-engineer the website or its code, or permit or procure any third party to do so, except as expressly permitted under Section 10.1.2 or where the Code Export / Buyout service under Section 10.2 has been paid for. This obligation survives termination.

19.3 No waiver: if Glo-Web does not immediately enforce any right under this agreement, this does not waive Glo-Web’s right to enforce that same provision strictly in future.

19.4 Severability: if any clause in this agreement is found unlawful, invalid, or unenforceable, that clause will be treated as removed or adjusted to the minimum extent necessary, and the remainder of the agreement will continue in full force. This section is subject to Section 11.5.8.

19.5 Force majeure: neither party is liable for delays or failures caused by circumstances beyond their reasonable control, including load-shedding, internet or network outages, natural disasters, or actions of third-party service providers (e.g. Vercel, GitHub, domain registrars, Fathom).

19.5.1 If a force majeure event prevents a party from performing a material obligation for a continuous period of 60 calendar days or more, either party may cancel this agreement on written notice. In that event, Glo-Web retains the portion of the deposit corresponding to the build milestone reached, calculated in accordance with Section 6.2, and neither party has any further claim against the other arising from the cancellation.

19.6 Notices: any formal notice under this agreement must be given as written notice (per Section 2.4) to the contact details on record for each party, and is deemed received on the date it is sent, whether or not the recipient replies, or, where legal process is being served, to a party’s domicilium under Section 19.12.

19.7 Execution: this agreement is concluded electronically, through Glo-Web’s online client portal, in the manner described in the Acceptance of Agreement section at the end of this document. No physical or wet-ink signature, and no returned paper copy, is required for this agreement to be valid and binding.

19.8 Amendment: any changes to this agreement must be made in writing and agreed to by both parties; informal or verbal amendments are not valid.

19.9 Survival: intellectual property and code ownership (Section 10), the client content indemnification (Section 7.6), the POPIA operator fallback (Section 8.1.5), the call-recording provisions in Sections 9.9 and 9.10, confidentiality (Sections 19.2 and 19.2.1), the liability limitation (Section 11.2), the hosting and security provisions (Section 11.4), the general exclusions and residual risk provisions (Section 11.5), portfolio and marketing use rights (Section 10.5), the unlawful content provisions (Section 10.3.7), and any payment obligations already due before termination continue to apply after this agreement ends.

19.10 Assignment and business continuity: Glo-Web may sell, transfer, or restructure its business, and may assign this agreement to a successor. If this happens, the client’s live website will remain online without interruption, and any active retainer will continue on the same terms under the new ownership, unless the client is notified otherwise and agrees to a change in writing. The client may not transfer or assign this agreement without Glo-Web’s prior written consent.

19.11 Commencement of services and electronic cooling-off. The client expressly requests and consents to Glo-Web commencing the services immediately upon acceptance of this agreement and receipt of the 60% deposit, without waiting for the seven-day period referred to in section 44 of the Electronic Communications and Transactions Act 25 of 2002 to expire. The client acknowledges that, once performance of the services has begun with that consent, the cooling-off right in section 44 no longer applies, in accordance with section 42(2) of that Act. Cancellation thereafter is governed by Section 6.2 of this agreement. Nothing in this section limits any right the client has under the Consumer Protection Act 68 of 2008.

19.12 Domicilium. Each party chooses as its domicilium citandi et executandi, for the service of all notices and legal process arising from this agreement: in the case of Glo-Web, its registered address recorded in Section 1.1; and in the case of the client, the physical address supplied by the client at the time of accepting this agreement. Either party may change its domicilium to another physical address in the Republic of South Africa on 10 business days' written notice. Legal process delivered to a party’s domicilium is validly served whether or not the party is present.

19.13 Interpretation. Headings in this agreement are for convenience only and do not affect its interpretation. References to “written” or “in writing” include email and other electronic communication as contemplated in this agreement, unless expressly stated otherwise. Words importing one gender include the others, and the singular includes the plural and vice versa. This agreement is to be interpreted according to its plain commercial meaning and purpose.